Zilke Farm Kitchen Subscription Member Agreement
We ask all new subscribers to carefully read through the following guidelines. This creates a clear understanding between us and our members.
Subscription Sizes: Our subscription is just two dinners: two meal kits each week. You can select meals to serve two or four, depending on your household size for your basic subscription. The average value of the two person dinner is about $30; the actual price of the Subscription will vary each week if you add or remove items.
Our “Two Dinners for 2” members will receive two ready-to-prepare meal kits that will serve two. Our “Two Dinners for 4” members will receive two ready-to-prepare meal kits that will serve four. The 4-serving size can easily feed up to 4 adults, so families with young children will have extra for hungry parents, or a little left over for lunch the following day. Subscriptions can be vegetarian or not.
Each week, we will prepare and deliver with your Subscription two finish-at-home prepared kits with simple recipes that are easy to follow. The contents of your Subscription can then be edited by you, and meals can either be added or removed based on what you wish to receive and seasonal availability.
If you do not make changes to your Subscription, you will receive two pre-selected meal kits.
We ask that you order a minimum of $25 worth of items in your Subscription each week.
Add-on Subscriptions: We partner with other local makers and offer add-on subscriptions for coffee and honey.
Subscription additions: You are always welcome to add more meals to your weekly delivery, and you will be able to order sides, soups, and desserts as well. Planning to host a dinner party? Simply order more dinner kits for the week...don’t worry, we won’t tell anyone that you haven’t been stressing out in the kitchen all day!
Frequency of Pick-up: You select the frequency when signing up: once per week, twice per month, or once per month. Our customizable subscription means you decide which weeks to receive meals, and you only pay for what you receive. Visit your account area to switch weeks on and off, and to schedule vacation holds. You will not be charged when your account is on hold.
Payments: We use a program called Farmigo to help manage the financial interactions between our customers and our Kitchen. With it, Zilke Farm Kitchen subscribers have online access to their own accounts. We accept payment via e-checks, Paypal, and credit cards. You can prepay or pay weekly as-you-go.
We provide prepayment bonuses that matches our loyalty program at our store in Milan for subscribers who create payment plans above $150:
For a prepayment of $150, get a $10 bonus. Your account balance will be $160.
For a prepayment of $300, get a $20 bonus. Your account balance will be $320.
For a prepayment of $600, get a $40 bonus. Your account balance will be $640.
Autopay Option: If you choose the Autopay option, your account will automatically be charged again any time the balance falls below $25, and you will receive an email notification of the charge.
Ongoing Subscriptions: Your meal kit subscription is ongoing, and you will receive your meal kits, unless you place a delivery hold, choose to cancel your subscription, or your account balance has reached $0.
Communication: Zilke Farm Kitchen publishes a weekly newsletter that subscribers receive via email. The newsletter will announce any important changes in delivery schedule, prices, policies, etc. The newsletter is available on our website under “Member News”.
By agreeing to join our Subscription, you are also agreeing to read email communications from us including:
Notice of account balance below $25
Box on hold notice
Site changes / updates
Special announcements (new items available, delivery changes due to holidays, etc.)
Site member communication (issues / changes at your site or important communication from your site host)
Please add to your address book to protect our communications from spam filters.
We encourage subscribers to give us feedback by emailing us at firstname.lastname@example.org. Please include the name on your account so that we can respond accordingly.
Refund / Credit: If you believe you deserve a credit for poor quality, damaged, or otherwise unsaleable food, please email us. We will evaluate cases individually, and will make every effort to make things right. Be sure to include what day/time you picked up the subscription, how it was stored, and pictures if possible. We want to share the best quality meals possible, so your feedback helps us improve our systems and catch issues early on.
If picking up at locations other than the Zilke Farm Kitchen in Milan, please do not leave any checks or correspondence at the pickup site.
How do I get started? Click on the “Sign Up” tab on our website. A confirmation of your account, pickup location details, and start date will be automatically emailed to you.
Referral Credit: We value your loyalty and would like to reward you for spreading the word. If you refer someone to our program, ask them to mention your name on signup, and we will give you an $15 referral credit.
Subscription on Hold Notice: We will send you an email in the beginning of the week if your balance is too low for a pickup of meals that week. If you make a payment a day or two before delivery, send us an email to see if we can deliver your meal kits for you that week. We do not hold meal kits if you have a payment processing. Credit will not be given if you fail to pick up your meal kits.
Cancellation: To cancel your Zilke Farm Kitchen subscription, send us an email. We understand that things come up suddenly, but if you can, please give us at least two weeks notice if you are cancelling (moving, change in situation, etc.).
Pickup Location Etiquette: Zilke Farm Kitchen relies heavily our partner drop sites, and we ask everyone to follow the following rules:
Please observe the pick-up times carefully as after hours, doors are likely closed and locked. If you do not pick up your subscription during the designated hours, it is not guaranteed that you will receive it.
Take only the bag with your name on it, and remind your friend to do the same if they are picking up for you.
Do not look through other people’s orders.
If you would like to change your pickup location, visit your account area, and make any changes before the cut off time for that week.
Holiday Break: We take a two-week break over the winter holidays every year. A large percentage of subscribers take vacations during the same two weeks. Plus, we like to offer our crew a vacation as well. You will not be charged for a box during our holiday break. The newsletter will have the schedule changes. The newsletter archive can be found under “Member News”.